Terms and Conditions

About Us

This website is operated by GRACELIVING HEALTHCARE LTD, trading as GraceLiving Healthcare.

Acceptance of These Terms

By accessing or using this website, you confirm that you accept these Terms and Conditions and agree to comply with them. If you do not agree, you must not use the website.

These terms apply to visitors, prospective clients, healthcare organisations, candidates, applicants and any other person accessing the website.

Using the Website

You may use the website for lawful personal or business purposes, including learning about our services, contacting us and submitting a recruitment application.

You are responsible for:

• Ensuring that your use of the website complies with applicable law.
• Making any arrangements necessary to access the website.
• Ensuring that anyone accessing the website through your internet connection understands and follows these terms.
• Keeping your devices, software and security protections up to date.

Information on This Website

The content on this website is provided for general information only. It is not intended to constitute legal, medical, clinical, regulatory, employment or other professional advice on which you should rely.

We aim to keep website information accurate and up to date, but we do not guarantee that all content will always be complete, current, accurate or suitable for a particular purpose.

Healthcare organisations should obtain appropriate professional advice and carry out their own checks before making decisions based on information available through the website.

Services and Enquiries

The website describes services that may include healthcare staffing, recruitment, advisory services and tailored support. Availability, scope, timescales and pricing may vary.

Submitting an enquiry, requesting support or discussing a possible service does not by itself create a binding contract.

Any contract for the supply of services will be subject to the terms stated in the relevant written proposal, quotation, service agreement, engagement letter, booking confirmation or other contractual document agreed between the parties.

Where a separate written agreement conflicts with these website terms, the separate written agreement will take priority in relation to the relevant services.

Recruitment Applications

You may use the website to register interest in employment, temporary work, assignments or other opportunities.

By submitting an application, you confirm that the information and documents you provide are accurate, complete and not misleading to the best of your knowledge.

An application does not guarantee:

• An acknowledgement within a particular period.
• An interview, assessment or further contact.
• Employment, worker status, engagement or assignment.
• Placement with any healthcare organisation.
• A particular role, location, rate, shift pattern or start date.

Progression may depend on role availability, client requirements, qualifications, experience, references, right-to-work checks, identity verification, DBS or safeguarding checks, occupational requirements and other lawful recruitment conditions.

We may reject or discontinue an application where information is inaccurate, incomplete, misleading, unverifiable or where the applicant does not meet relevant requirements.

Information and Documents You Submit

When submitting information through the website, you must ensure that you have the right to provide it and that doing so does not infringe another person’s rights or breach confidentiality.

You must not submit:

• False, fraudulent, misleading or impersonated information.
• Malicious software, corrupted files or content designed to damage systems.
• Unlawful, abusive, discriminatory, defamatory, obscene, threatening or offensive content.
• Another person’s sensitive information without a lawful reason or appropriate permission.
• Documents unrelated to the enquiry or recruitment application.

We may remove, disregard or securely delete inappropriate, irrelevant or unlawful submissions.

Intellectual Property Rights

Unless otherwise stated, the website and its content, including text, layout, branding, graphics, logos, icons, photographs, designs and software, are owned by or licensed to GraceLiving Healthcare and are protected by intellectual property laws.

You may view and print reasonable extracts for your own internal, personal or business-reference use. You must not, without prior written permission:

• Copy, reproduce, republish or redistribute substantial content.
• Use our name, logo or branding in a misleading manner.
• Modify or create derivative works from website content.
• Use website content for resale, commercial exploitation, data harvesting or competing services.
• Remove copyright, trademark or ownership notices.

Prohibited Use

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to the website, server, database, hosting environment or connected systems.
• Introduce viruses, malware, harmful code or disruptive technology.
• Attack the website through denial-of-service activity or similar methods.
• Scrape, crawl, harvest or extract data using automated means without written permission.
• Interfere with the operation, performance, security or availability of the website.
• Misrepresent your identity, authority, qualifications or relationship with another organisation.
• Use the website to send unsolicited marketing, spam or inappropriate communications.

Third-Party Links and Services

The website may contain links to third-party websites, maps, platforms, social-media services or other external resources. These links are provided for convenience only.

We do not control and are not responsible for third-party content, availability, security, privacy practices or terms. The inclusion of a link does not necessarily mean that we endorse the third party.

You should review the terms and privacy information of any external website before using it or providing information.

Website Availability and Security

We may update, suspend, restrict, withdraw or change any part of the website without notice. We do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

Although we take reasonable precautions, we cannot guarantee that the website will be free from viruses or other harmful components. You are responsible for using appropriate security and virus-protection software.

Our Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, and to the fullest extent permitted by law, we are not responsible for loss or damage arising solely from:

• Reliance on general website information.
• Temporary website unavailability or technical interruption.
• Viruses or harmful material introduced by third parties.
• Third-party websites, services, content or actions.
• Information supplied by an applicant, candidate, client or other website user.

Where you use the website for business purposes, we will not be liable for loss of profit, revenue, business, contracts, anticipated savings, goodwill, data or any indirect or consequential loss, except where such exclusion is prohibited by law.

These website terms do not replace or reduce any rights or remedies that cannot lawfully be excluded.

Responsibility for Misuse

You are responsible for losses, costs or claims arising from your unlawful use of the website, deliberate misuse, infringement of another person’s rights or submission of material that you were not entitled to provide, to the extent permitted by law.

Privacy and Cookies

We process personal information in accordance with our Privacy Policy. The Privacy Policy explains what information we collect, why we use it, who we may share it with and your data-protection rights.

The website may also use cookies and similar technologies. Where required, you will be given controls for non-essential cookies.

Suspension and Termination

We may suspend, restrict or block access to the website where we reasonably believe that a user has breached these terms, created a security risk, engaged in unlawful conduct or interfered with the website or another user.

Provisions concerning intellectual property, liability, responsibility for misuse, privacy and governing law will continue to apply where appropriate after access ends.

Changes to These Terms

We may revise these Terms and Conditions from time to time. Updated terms will be published on this page and will apply from the stated effective date.

You should check this page periodically when using the website.

Governing Law and Jurisdiction

These Terms and Conditions, their subject matter and their formation are governed by the laws of England and Wales.

If you use the website in a business capacity, the courts of England and Wales will have exclusive jurisdiction, unless a separate written agreement states otherwise.

If you are a consumer, you may also have the right to bring proceedings in the part of the United Kingdom where you live, where applicable.

Contact Us

Questions about these Terms and Conditions may be sent to: